COVID-19 cancelation and rebook policies

COVID-19 cancellation policy of Worldwide Campers

The Worldwide Campers team continues to monitor the corona pandemic closely with regards to the travel bans and travel restrictions worldwide. We are in daily contact with our suppliers about updates in their cancelation and rebook policies. We understand the concerns of our customers about their motorhome reservation and the uncertainty of still being able to travel in the upcoming months. Many of our suppliers share this understanding and adjust their policies from day to day to accommodate our customers. If you have any questions or doubts, please contact us.

Apollo USA & Star RV

Apollo & Star RV decided to hibernate their USA RV rentals until March 31, 2021 and will resume their business on April 1, 2021.

All customers with a motorhome reservation for pickup in 2020 are asked to rebook to a future date after March 31st, 2021. The value of their current reservation will be credited for them to use on their rescheduled reservation. All special offers used on the original special will be carried over or if a new offer would fit their reservation beteer they would receive the better option.

Where customers booked a relocation offer/special offer which is not available for their new selected dates, we will credit the value of the reservation to a new one and any additional charges will be applied to the new booking.

Customers are allowed to change their destination in their rebooking, as long as it concerns an Apollo rental location.

If customers wish to cancel with no rebooking, we will waive cancelation fees.

Best Time RV

All motorhome reservations with pickup before August 31, 2020 can rebook to new travel dates free of charge until December 31, 2021. If customers want to rebook but are unsure when they will be able to travel, Best Time RV will  offer the customers to credit the whole amount of their current booking towards their new reservation. If customers want to cancel their reservation, the cancellation fee will be waived.

CanaDream

The cancelation fee will be waived for all motorhome reservations with pickup before October 31, 2020. Customers can rebook their reservation to new travel dates up to March 31, 2022. The new dates would be priced as per the dates of their original reservation, subject to availability. Any special offers given at that time would also be carried over. Any increase/decrease in price will be charged/credited to the customer. All customers who decide to rebook to later travel dates receive a free 500km package. If customers wish to cancel with no rebooking, we will waive cancelation fees.

All customers are free to rebook to other destinations, as long as it concerns an Apollo or CanaDream rental location.

Cruise America & Cruise Canada

Customers with a motorhome reservation with pickup after June 30, 2020 can cancel their reservation under the regular cancellation policies.

Fraserway

The cancelation fee is waived for all 2020 reservations. Please note that due to extremely high work volume in the Fraserway reservations department, cancellation confirmations may be delayed by multiple days. Fraserway is waiving cancellation fees for all 2021 bookings placed by October 31st 2020.

JUCY

All motorhome reservations with pickup in June 2020 can count on a flexible cancelation policy.

Road Bear RV, El Monte & Britz USA

All motorhome reservations with pickup before October 31, 2020 can be rebooked to new travel dates (until 2022) without any charges, on the condition that you rebook or cancel at least 30 days prior to the pickup date. Within 30 days prior to the pickup date standard cancellation policies apply.

This page will be updated daily.