FAQ’s

The process of booking your RV or camper rental can seem complicated, but Worldwide Campers is here to help plan your ideal RV vacation and make the booking process easier. Below are answers to frequently asked questions, but feel free to contact our customer service team for additional information or advice.

Making a reservation with Worldwide Campers

There are so many camper suppliers. How will I know which supplier suits my needs?

First, choose an RV or campervan that suits your budget, travel party size and travel preferences. Next, select your city and click “search” for a list of available vehicles.  All vehicles are shown in order of pricing, from lowest to highest. If you would like more information on the supplier or the RV/camper model, you click on ‘camper details’ or ‘conditions’.

Worldwide Campers has a partnership with 11 US suppliers. Some are well-known companies with many rental locations in the country, like Cruise America, Apollo and Road Bear RV. But we also work with smaller specialists, like Campervan North America and Escape. We offer a wide range of options like budget friendly RV’s and campervans, from Jucy, Travellers Autobarn and Cruise America to new luxury vehicles from Road Bear RV and Star RV. More information on specific suppliers and their vehicles can be found on our RV & Camper Suppliers page.

Is mileage included in the camper rate?
For rentals in the USA or Canada, mileage packages should be purchased at the time of booking. Any additional mileage above the pre-purchased amount will be charged upon return of the vehicle. For rentals outside of North America, policies may differ based on the country of rental. In most cases, unlimited mileage is included in the quoted rate.
Why are the prices in my quote different (less or more) from what is on the website?
Many of our suppliers work with flexible rates based on the demand of bookings in any specific week. Worldwide Campers always confirms the current rates and specials available to you during your specified time.  Your personalized quote will list all available rates including discounts or special offers.
Will the vehicle I choose be guaranteed to be available?

Your vehicle type is only guaranteed at the time of a paid booking. We work with our suppliers to check availability and make a preliminary hold for a period of 48 hours at the time of your quote. Should the vehicle you have chosen not be available at the time of a confirmed booking we will offer you a comparable alternative.
Can I change my rental window (shorter or longer length of time) after I have made a reservation?
Policies differ based on supplier.  If you would like to change the amount of rental days prior to travel, please contact us. If you are already traveling, please contact the supplier directly to determine availability to alter your reservation.
What is the cancellation policy after having booked my rental RV?
Please refer to the cancelation policy in our terms and conditions.
Can I check-in online to expedite the pick-up process at the rental location?
Most US suppliers offer online check-in. Please refer to the Online check-in for a list of suppliers who offer this service.
Can I upgrade to a larger model when picking up the vehicle?
Suppliers generally have dedicated reservations for the vehicles at the rental locations, and on-site changes cannot be accommodated.  If you are unsure which RV or camper model will fit your needs, please contact us, we would be happy to help guide you to the perfect vehicle!
Am I able to return my vehicle to another location?
Most of our RV and camper suppliers allow one-way rentals, depending on season and subject to availability. A one-way rental is always on request and subject to a one-way fee.

Driver’s license and travel documents

How old do I have to be to rent an RV or campervan?
For most of our suppliers the minimum age for rental is generally 21 years old.  However, some suppliers have a minimum age requirement of 25 years old and/or driver must hold a valid driver’s license for at least one year. Please refer to the terms and conditions of your preferred supplier on our RV & Camper Suppliers page.
Do I need a special driver's license?
A valid driver’s license is required for everyone intending to operate the RV or campervan. No special or additional licensing is required.  State, overseas or international licenses are acceptable. However, the license must be in English for the supplier’s staff to process.
Do I need a credit card when picking up my rental RV?
Yes.The primary driver and the person holding the reservation need to have a valid credit card issued in their name. The supplier will use your credit card to guarantee a security deposit and any extras you may choose at the rental location.
Which travel documents do I need?
When you pick up your rental vehicle you will need to present a valid drivers license (international license is acceptable) and a credit card issued in the name of the primary driver. Additional drivers will also need to have a valid driver’s license to present at the rental location, and will be added to the rental agreement at the time of the pick-up. Please note that you are always responsible for your own travel documents.  In the case of an overseas rental, you may also have to show a valid passport or ID card.  In some countries your passport has to be valid for several months after your return.

Insurance coverage

Does my automobile insurance cover RV/Camper Rental?
RV and camper rental will always have a deductible. The amount of the deductible varies per supplier. Please contact our customer service team for more information.
Do I need additional coverage?
If you want to cover the deductible you need addtional coverage. Worldwide campers can arrange this coverage with our No Risk Warranty. In case of damage or theft of the RV you will be held liable for an amount with a maximum similar to the deposit, and charged by the supplier. If you purchase our NoRisk Warranty, WorldWide Campers will refund the amount charged up to a maximum of 2750 USD. Please refer to our Insurance page for more information.
What is the security deposit?
Most of our US suppliers require a security deposit of $500-2000. Travelers Autobarn is an exception: if you add the collision damage waiver to your reservation, the security deposit fee will be waived. The security deposit needs to be paid by credit card, taken at the time of your rental pick-up. Details of security deposits are listed by supplier under terms and conditions on our RV & Camper Suppliers page.

Travel company (children / pets)

Are pets allowed in a rental vehicle?
Many of our US suppliers, like Cruise America, El Monte RV, Best Time RV, Apollo and Campervan North America allow you to travel with your pet. However, all suppliers have their own specific conditions. Intention to travel with your dog or cat should be included in the initial quotation and are subject to a one-time cleaning fee of $100-500. Please also indicate if you are traveling with a certified guide dog or service animal at the time of your quotation. Please refer to our pet friendly RV rental page for more information.
Are you planning to travel with with children in an RV or Camper?
Please indicate if you plan to travel with children.  Policies for traveling with children and safety considerations may vary by supplier.  For instance, our supplier Apollo does not allow babies under two years of age in their due to safety regulations. You can reserve baby, child or booster seats with your rental RV too, so you don’t have to bring this from home. Driving distances can be long so plan for plenty of stops during your trip. There are many child-friendly campsites the United States with special amenities just for kids. Planning ahead and booking your preferred campsite to suit your family’s needs always advised.

About your vehicle

What are the beds like in an RV/camper?
Most RV and camper models offer one or more of the listed beds:
– Cabover bed: bed above the driving cabin, which is generally permanent/fixed as a bed.  This bed cabin will have a shorter height/head space.
– Double bed: permanent/fixed bed usually located in the back of the main cabin.  Double beds are often near the bathroom and may have a rounded corner to ease the walkway to the bathroom.
– Dinette bed: the dining table can be removed and this area transforms into a bed.
– Queen bed: a large, detached bed in the back of the cabin, usually in a separate bedroom.
– Bunk beds: stacked single beds in the back of the cabin – a favorite with kids!

Beds do not include linens.  A personal kit is available at an additional cost and consists of individual bedding including sheets, blanket, pillows, pillowcases, washcloths and towels. These kits are intended for individual use and are recommended per person. If you do not want to purchase personal kits you will need to supply your own bedding, pillows and linens. 

How much storage space is there for suitcases and personal items?
In order to utilize all the storage space in your vehicle, we advise that you pack your belongings in bags or soft-shelled travel bags versus hard-sided suitcases. If you are flying to your origination point, suppliers sometimes offer suitcase storage (roundtrips only). Please check the camper details of your preferred vehicle for more information.

Extras, add-ons and additional services

Is it possible to book a transfer to and from the rental location?
Some of our RV and camper suppliers, like Road Bear RV, Star RV, Best Time RV and El Monte RV do offer transfers from local hotels or airport. Please refer to the terms and conditions of your preferred supplier on our RV & Camper Suppliers page for more information.
Can you explain what is meant by a preparation fee, convenience kit and a personal kit?

Preparation fee

This fee is for the pre-servicing of your RV rental.  The supplier ensures the waste and water tanks are emptied, propane gas bottles are filled, all mechanical servicing is done including (oil, tires, windows, etc.) and the vehicle is thoroughly cleaned prior to your rental.

Convenience kit

The convenience kit contains items such as basic cooking equipment, eating utensils, cleaning equipment, first aid kit, toilet chemicals, road maps, fire extinguisher.  Contents of the Convenience Kit may vary by supplier. Please refer to the terms and conditions of your preferred supplier on our RV & Camper Suppliers page for more information on the content of the convenience kit.

Personal kit

A personal kit consists of individual bedding including sheets, blanket, pillows, pillowcases, washcloths and towels. These kits are intended for individual use and are recommended per person.

Read more about convenience and personal kits here.

Do I need a generator?
Generally speaking, you can connect (hook-up) to electricity when you are parked in a campground/campsite. When you are not connected to the local power network (hook-up), you can use the generator which will be helpful if you are staying in a national park or at a campground without hook-up facilities.  Costs of a generator vary by supplier and will be included in the quote you receive as an option.  You may also choose to rent the generator at the rental location.
Are outdoor camping tables and chairs included in the rental price?
Our US supplier Road Bear RV includes a camping table in their rental rate. Our other US suppliers offer camping tables and chairs for a small fee ranging from $10-30 for the length of your rental. Many campgrounds in the United States provide a picnic table at each campsite.
How about WIFI?
Some of our suppliers, like Road Bear RV offer WiFi in your vehicle for a daily fee. If you would like WiFi in your rental vehicle, please indicate this in your request for a quote.

At the rental location

Can I leave my own car at the rental location during my travels?
Whether you can leave your own car in the secured parking lot of the rental location, depends on the supplier and the rental location. Please indicate you would like to park your car at the rental location and our customer service team will include the details in your quote.  Please note, the rental company assumes no responsibility for your vehicle and is parked at your own risk.
How much time does it take to pick up or drop off a camper?
The pick up and drop off procedure at the rental location takes 1-2 hours.
What happens at pick-up?
During the pick up of your vehicle you will be shown an instruction video with useful information on how to operate the vehicle and how everything works in and around the vehicle. Please make sure you understand the operations thoroughly and ask any questions of the rental staff. Every rental also has an instruction guide in the vehicle. During the pick-up and drop-off procedure, paperwork be completed, the rental vehicle will be checked for any damage and inventory of equipment will be taken. 
Can I check-in online to expedite the pick-up process at the rental location?
Most US suppliers offer online check-in. Please refer to the Online check-in for a list of suppliers who offer this service.
Can I upgrade to a larger model when picking up the vehicle?
Suppliers generally have dedicated reservations for the vehicles at the rental locations, and on-site changes cannot be accommodated.  If you are unsure which RV or camper model will fit your needs, please contact us, we would be happy to help guide you to the perfect vehicle!
What are the drop-off procedures?

Fuel: Most of our suppliers work with a “full-to-full” policy. This means you will receive the rental vehicle with a full tank, and you will also have to return it with a full tank.  You will be reminded of their policies during the pick-up process.

Cleaning: The policies are that you will return it as you received it. Some suppliers do offer cleaning packages, which can be purchased at the time of pick-up.  Please check terms and conditions at the location or contact us for more information.

Damages: You will check the rental vehicle together with the local supplier for any damages and report any problems that may have occurred during your rental period. If damage occurred, you will discuss any charges associated at the time of drop-off.

Overage of Miles: If you exceed your mileage package, the overage of miles will be paid at the time of drop-off pursuant to the signed rental contract. Costs vary per supplier.

During your travels

What should I do when anything occurs during our trip - such as an accident or damage to the vehicle.

Please call the supplier immediately for any roadside assistance or report of damage to the vehicle. In the roadside assistance booklet, you will find the telephone number – and it is typically also located on your keychain.  The supplier will advise you of next steps. Depending on the situation, this could mean a visit to the nearest service garage, or even being towed if the vehicle cannot be driven. In all cases, we suggest you document who you spoke to at the supplier service center as retain all receipts or invoices associated with any service or repair.

Special note:  We strongly advise that you read through any travel restriction.  If you experience roadside problems in an area that is restricted, you may be responsible for towing charges. (For example, traveling into or through Death Valley, CA during the summer months is prohibited.) 

Saying at a campground or RV park

Your RV rental with Worldwide Campers does not contain any campground reservations. If you are traveling in peak season or your plans include camping in a national park, we advise you to reserve some campsites in advance along your route. While some areas allow you to camp free, we advice you to overnight at an established campground or RV park. Staying at a campground or RV park will offer you additional services, from basic to luxury campsites, and a range of campsite locations. Read more about campgrounds.

What does ‘full hook up’ mean?
A full hook up is a campsite with all facilities for an RV. You can hook up the RV to electricity, water and sewer.
Can I cross the border to another country with my RV or camper?
Most of our suppliers allow cross-border travels between the US and Canada during your trip. However, it is not possible to rent and return the vehicle in different countries. Please refer to the specific terms and conditions of your preferred supplier on our RV & Camper Suppliers page.
What about toll roads and traffic fines?

Tolls are the responsibility of the renter.  RV and camper rentals are not equipped with a transponder or toll sticker (pass). If a toll was mistakenly not paid, the supplier may share your name and address details to the relevant toll collection agency. The toll collector will then send you an invoice directly. You are responsible for payment of the toll charge directly to the toll collection agency which can usually be done through the website of the relevant authority. In other cases, the supplier will pay the toll and in turn, the toll fee will be charged using your credit card on file.  The toll may be subject to administration fees.

Any traffic violations resulting in fees or tickets will be handled in a similar way as above – either paid directly to the issuing authority or reimbursing the supplier on your behalf.

What should I do when I have comments or complaints about the RV during my trip?
When you pick up your RV, the supplier will completely overview the vehicle with you and check for any damages prior to departure. If you notice damage or something that is not according to the rental agreement, please bring this to the immediate attention of the supplier for resolution. If you have issues during your trip, please contact the supplier directly utilizing the customer service number provided at check-in.