Terms and Conditions

Terms and conditions Worldwide Campers

As an international camper rental broker, Worldwide Campers offers a pre-paid, all inclusive product. We work together with international rental companies, continuously comparing terms, conditions and prices of all rental companies. However, each rental location or rental company offers different terms and conditions. The most important terms and conditions which apply to all our rental vehicles are listed below. The specific terms and conditions that vary per supplier are linked on all supplier pages.

You can always contact us for questions about additional terms and conditions regarding specific rental locations or camper suppliers. We will always strive to provide you with the right information about the specific terms and conditions of your camper rental quotation.

General Terms and Conditions

Note that the terms and conditions below are applicable for almost all our suppliers, but we do work together with suppliers who use deviating terms and conditions. Please check this before you finalize your reservation. All published prices on the website and on personal quotations are with reservation of possible alterations by the supplier.

Disclaimer: Other terms and conditions may apply. All rates, terms and conditions of a camper supplier can change without notice.

What is included in the all-inclusive package?

All published prices in the booking process and quotation include: camper rental, liability insurance, collision damage waiver, theft insurance and local taxes, unless other specifics are mentioned in the terms and conditions of the supplier.

What is not included in the price of your rental camper?

Fuel, passenger insurance, young driver fees, extra driver fees and the added extra options are not included. These costs vary per rental location and supplier. You can ask about the exact prices when making your reservation. Most rental locations do not cover the windshield, tires and towing charges in their insurance. A liability insurance can be added to your booking in some cases. In case you are planning to cross the border with your rental vehicle, the supplier can also require an extra insurance.

Personal accident insurance

Most travel insurances cover personal accidents for all passengers on the rental vehicle. Please check your own insurance before picking up your vehicle. In case this is not covered by your own travel insurance, you can add this to your rental contact at the location.

Worldwide Campers No Risk warranty

In case of accident, theft or break-in, the rental company will hold you responsible for the full amount of the excess. If and when you are required to pay this excess at the rental location, Worldwide Campers will reimburse your costs. We believe that your holiday should be without any worries. Our No Risk warranty can be added to your booking for 7,50 euros per day. Read more about our no risk guarantee and submitting your damage claim here

Quotations

On our website you can make a quotation for camper rental. The validity of a quotation is five working days or as long as the rental flex rate is accurate. Within this time period you can confirm your quote, which means you agree automatically with the terms and conditions of Worldwide Campers and of the supplier. Your confirmation can be done by e-mail. The moment that we receive your final confirmation, the reservation is definitive and can only be canceled according to the cancellation policy of the supplier. You are required to pay the cancellation fee in case this is part of the suppliers policy. After the validity of your quotation is expired, we can make a new quotation for you.

Payment  conditions

After receiving the invoice of your booking, we ask you to make a down payment of at least 10% of the total invoice amount. In the case the supplier asks a higher down payment as part of his terms and conditions, or in case the supplier makes use of a cancellation fee, this amount will be your down payment. If the down payment of the booking is not transferred within five working days, your booking will be canceled automatically and you cannot derive any rights from the booking. The total invoice amount must be transferred to Worldwide Campers three months before departure date at the latest. In the case the booking cannot be canceled, the total invoice amount must be transferred to Worldwide Campers before we confirm your booking with the supplier. Until the suppliers confirmation your booking will be under precondition. In the case your booking is made less than three months prior to the departure date, we ask you to transfer the total invoice amount within five working days. If the total invoice amount is not transferred within five working days, your booking will be canceled automatically and you cannot derive any rights from the booking. You are still responsible for the payment of the total invoice amount.

Rental period

One rental day is interpreted as a period of 24 hours. Included in this 24 hour period is the time where in you collect and return the rental vehicle.

One way rental

One way rental must always be confirmed by the supplier in advance and may result in additional charges. Some rental companies determine minimum a rental period for specific one-way rentals. 

Opening hours

The opening hours of the rental station are shown when making your quotation.  Some of our rental companies may have fixed operating hours for pick-up and collection of the vehicle.

Vehicle type and capacity

The indicated capacity of the vehicle is determined by the number of beds. The type of vehicle mentioned is always part of a category and is merely an example. The vehicle brand that is shown is subject to availability. We reserve the right to provide an alternative vehicle in the same category determined by the number of passengers and other features.

Age

At most rental locations the minimum age of a driver is 21 years. Drivers and extra drivers above the age of 75 must be in possession of a declaration of health. There are some exceptions in minimum age per destination and supplier. Please always check the specific rental conditions of the supplier.

Drivers license

The driver must have held a drivers licence for a minimum of one year. All drivers must be able to produce a valid drivers licence on request of the local authorities.

Additional drivers

Some suppliers charge an extra driver fee. Please check this in the specific rental conditions of your camper supplier before booking. The same rules apply to extra drivers as to the main driver. An extra driver can only be added to contract for the full rental period. 

Reservation costs

Worldwide Campers does not charge any reservation costs.

Collecting the vehicle

The name and address of the rental location, where you can collect your vehicle, is printed on of the rental voucher. We advise you to always check the vehicle on damage and a full gas tank, and make sure this is noted on the rental agreement. When collecting your vehicle all drivers should be able to present a valid drivers license and passport. Campers suppliers in the United States and Canada may require that you spend your first night in a hotel, before pickup of the vehicle to ensure you are well rested.

Returning the vehicle

At the end of the rental period you are required return the vehicle undamaged and clean to the correct place at the arranged time. Please check that your vehicle is returned to the same rental company as it was collected from.

Accidents

In case of an accident you have to call the police immediately and acquire a full police report. You must inform the rental company within 24 hours. In addition you have to write your own report, including photos of the vehicle, which may function as evidence. When you fail to do so, there will be no compensation.

Liability for damage

Unless damage to the vehicle is added in the rental agreement before departure, you can assume that you will receive a vehicle without problems or visible damage. The hirer is therefore responsible for any damage which occurs as a result of incidents during the rental period to the limit of the excess damage. 

Deposit and fuel

Most vehicle rental companies require a deposit equivalent to the amount of the excess. A credit card issued in the name of the main driver is mandatory. All fuel costs must be paid by the hirer. It is not possible to be reimbursed for unused fuel.

Special equipment

Child seats, roof racks, GPS, snow chains and other extras are on request and subject to availability. In most states in the US child seats for children under 3 years of age are mandatory and must be requested in advance. Children 0f 3-5 years must always wear a seat belt or sit in a child seat. Usually a surcharge must be paid at the rental location. Only when specifically mentioned otherwise, all rental vehicles are provided with seat belts on the back seats. 

Surcharges at the rental location

The price of all additional items which must be paid at the rental location are excluding local tax and are subject to change without prior notification.

Cancellation costs

Cancellation can only be carried out by Worldwide Campers. It is not permitted to cancel directly with the supplier. The following costs apply:

  • After confirmation of the booking, within 14 days of the pickup date: EURO 50,00 + cancellation charges of the supplier.
  • Within 14 days of the pickup date and in case of a no show at the rental location: EURO 100,00 + cancellation charges of the supplier.

Please ask for the specific cancellation policy of the supplier upon booking. 

Reimbursement

For (partially) unused vouchers there is no reimbursement possible. When you collect your vehicle later or return it sooner than the given dates and times there is no reimbursement possible. This also applies when you cannot rent the vehicle because you are not in possession of the right official documents.

Quality check

If you are, for whatever reason, not satisfied with your rental vehicle, you have to report to the rental company immediately. It is very difficult to judge a claim about the state of a vehicle after the rental period is over. Worldwide Campers must always be informed of any problems to enable us to find an appropriate solution. Filing a complaint at Worldwide Campers must be done in writing with a copy of the local rental agreement and credit card statement. This must be done within 6 weeks of your return. When dealing with the problems and complaints, Worldwide Campers will take on the roll of mediator between the customer and the rental company. Voluntary insurance payments paid at the rental location cannot be reimbursed. No reimbursement can be made if you have accepted certain alternatives at the rental location without intervention or information from Worldwide Campers.

Mechanical problems

In the case of mechanical problems you must immediately inform the rental company. The telephone number of the rental company can be found on the rental agreement. Permission for reparations or a replacement vehicle must be given by the local rental company.

Rental agreement

Worldwide Campers is an intermediary for the rental company and the rental agreement is drawn up by the rental company who provides the vehicle. Customers are therefore subject to the terms and conditions of the rental contract and the laws of the country wherein the vehicle is rented. Worldwide Campers is therefore not responsible for loss, damage or changes to the vehicle, delays or changes which happen because of civil conflict, corporate dilemmas including air traffic, terrorist activity, natural or nuclear disasters, fire or unfavorable weather conditions, cancelled flights, or airline bankruptcies.

Rental rates

The published rates are correct at the moment of publication. However changes in federal, state or local laws and taxes can cause price increases. We reserve the right to adjust our published rates at any given moment.

Payment

It’s important that your payment is credited to one of our Worldwide Campers accounts. You can pay the rental charges via a bank transfer (this can take a few days to process), a one time direct debit.